Dear customer!

You can pay for your order online using the proposed payment methods through the Velespay payment service. After confirming the order, you will be redirected to the secure payment page of the Acquiring Bank, where you will need to enter the details to pay for the order. After successful payment, an electronic receipt with information about the order and data on the payment made will be sent to the e-mail specified in the payment form.

Security guarantees

The security is confirmed by the certificate of the PCI DSS payment card industry data security standard of the Acquiring Bank. Reliability is provided by an intelligent system for monitoring fraudulent transactions, as well as the use of 3D Secure — modern Internet payment security technology.

Your card details are entered on a special secure payment page of the Acquiring Bank. Information is transmitted using TLS encryption technology.

If your card supports 3D Secure technology, in order to make a payment, you will need to undergo additional user verification at the issuing bank (the bank that issued your card). To do this, you will be directed to the page of the bank that issued the card. The type of verification depends on the bank. As a rule, this is an additional password that is sent in SMS, a card of variable codes, or other methods.

If you have any questions about the completed payment, you can contact the Velespay support service: or by phone +7 (495) 133-65-64.

Refund procedure

Full or partial refund is made only to the details of the card from which the payment was made. A refund is possible only if the services or part of the services have not been provided. The money will be automatically returned to your card within 2-3 days. The exact refund period depends on the prescription of the order placement and on the bank that issued the card (the maximum refund period cannot exceed 30 days).